This Privacy Policy describes how Dr. Diana Vulcanescu DLC (“we,” “our,” “us”) collects, uses, and protects your personal information when you visit or interact with our website www.drdiana.eu, contact us, make an online booking, subscribe to our newsletter, or receive medical or aesthetic services at our clinic.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (GDPR) and all applicable laws in Cyprus regarding personal data protection.

Dr. Diana Vulcanescu, BSc MSc PgDip MRCGP(int)
Diana Vulcanescu DLC
VAT: 10421811U  Reg. No.: HE421811
Address: Athalassis 54, Office 102, Nicosia, 2023, Cyprus
Tel: +357 22316779  Mob: +357 96910055
Email: info@drdiana.eu
Website: www.drdiana.eu

We may collect and process the following types of personal information:

• Identity Data: full name, date of birth, gender.

• Contact Data: phone number, email address, postal address.

• Medical & Health Data: information shared during consultations, appointments, or via medical forms (processed only by authorised healthcare professionals).

• Booking Data: appointments, services selected, preferences.

• Payment Data: transaction details (processed securely through our payment provider; we do not store card details).

• Technical Data: cookies, IP address, browser type, and analytics data (via Google Analytics, Facebook Pixel, or similar).

• Marketing Data: preferences, newsletter subscriptions, event participation.

Your personal data is used for:

• Providing and managing medical and aesthetic services.

• Responding to inquiries and booking requests.

• Maintaining accurate patient and customer records.

• Sending appointment reminders, treatment information, or aftercare advice.

• Processing payments and issuing invoices.

• Improving our website, services, and customer experience.

• Sending newsletters and updates (only with your explicit consent).

• Complying with legal and regulatory obligations.

• Appointments may be booked online, by phone, or in person.

• Booking confirmation is subject to availability.

• You may be asked to pay a booking deposit to secure your appointment.

• Please notify us at least 24 hours in advance if you need to cancel or reschedule.

• Late cancellations or no-shows may result in the loss of your deposit or a cancellation fee.

• Payment for treatments and products may be made by cash, card, or online payment via our secure platform.

• All prices include VAT unless otherwise stated.

• We reserve the right to update pricing or promotional offers without prior notice.

• Invoices and receipts are available upon request.

Due to the nature of medical and aesthetic treatments, refunds are not offered once a procedure has been performed.
For skincare products, we only accept returns if:

• The product is unopened, unused, and in its original packaging.

• The return is made within 14 days of purchase with proof of payment.
  If you experience an unexpected reaction to a product, please contact us immediately for medical review and guidance.

Before undergoing any procedure, you must complete a medical consultation to ensure suitability and safety.
We reserve the right to refuse treatment if it is deemed medically inappropriate or unsafe.
Patients are required to provide accurate medical and health information prior to treatment.

All personal and medical data are handled confidentially in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Cyprus Data Protection Law.
Please refer to our Privacy Policy for full details on how your information is collected, stored, and used.

You will receive personalized aftercare instructions following your treatment.
Results may vary and depend on individual skin conditions, lifestyle, and adherence to post-treatment guidance.
Dr. Diana Vulcanescu DLC is not liable for outcomes influenced by factors beyond clinical control (e.g., failure to follow aftercare advice, use of unapproved products, or subsequent treatments elsewhere).

While we take every precaution to ensure your safety and satisfaction, Dr. Diana Vulcanescu DLC shall not be held responsible for indirect, incidental, or consequential damages arising from the use of our website, services, or products.
This includes any issues caused by third-party systems such as payment gateways, courier services, or website hosting.

• Content, imagery, and text on this website are the intellectual property of Dr. Diana Vulcanescu DLC and may not be reproduced without permission.

• We strive to keep all information up to date; however, errors or omissions may occasionally occur.

• External links are provided for informational purposes and do not imply endorsement.

We may update these Terms & Conditions at any time without prior notice. The updated version will be posted on this page with the latest revision date.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Cyprus.
Any disputes shall be subject to the exclusive jurisdiction of the Cyprus courts.

For any inquiries regarding these Terms & Conditions, please contact:

Dr. Diana Vulcanescu DLC
Athalassis 54, Office 102, Nicosia, 2023, Cyprus
📧 info@drdiana.eu  📞 +357 22316779  📱 +357 96910055